Return Policy

Thank you for shopping with buildadv. We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and process for returns and refunds on www.buildadv.com

Return Eligibility

We accept return requests within 30 days of delivery.

To qualify for a return, items must:

  • Be unworn, unwashed, and unused

  • Be in original condition with all tags attached

  • Be returned in original packaging

  • Be accompanied by proof of purchase

Items returned without prior authorization will not be accepted.

How to Request a Return

To initiate a return, please contact us at [email protected]

If your return request is approved, we will provide detailed instructions, including the return address. Please follow the instructions carefully to ensure proper processing.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale, Clearance, or Promotional

  • Items showing signs of wear, damage, or alteration not caused by our error

  • Returns requested after 30 days from the delivery date

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at [email protected] so we can review the issue and provide an appropriate solution.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be issued to the original payment method

  • Processing typically occurs within 3 business days after inspection

  • The time for funds to appear in your account depends on your payment provider

Shipping Costs for Returns

  • For returns due to product defects or our error, return shipping costs will be covered by buildadv

  • For returns due to non-quality-related reasons, customers may be responsible for return shipping fees

Additional Notes

  • All returned items must include original accessories and packaging

  • Returns that do not meet the above requirements may be refused

  • Refund requests must be submitted within the 30-day return window

Contact Information

For questions regarding returns or refunds, please contact us:

Email: [email protected]

Phone: +1 973 510 5908

Business Address: 1702 Lynwood Ln, Pueblo, CO 81005, United States